At ZGaya Auto Parts, we pride ourselves on the quality of our products. Our Warranty Policy is designed to provide you with confidence in every purchase, ensuring that you receive only the best automotive components for your vehicle.

1. Introduction and Scope

This Warranty Policy applies to all products purchased directly from ZGaya Auto Parts. Our warranty covers manufacturing defects and issues that arise under normal use conditions. We are committed to resolving any issues in a fair and efficient manner.

2. Warranty Coverage

2.1. Duration and Eligibility

• Warranty Period: Our products come with a warranty of [Specify Duration, e.g., 12 months] from the date of purchase.
  
• Eligible Products: The warranty covers products that have been purchased directly from our website or authorized retailers.
  
• Defects Covered: The warranty applies exclusively to manufacturing defects, including faulty materials or workmanship that affect the performance or durability of the product.
  

2.2. Warranty Inclusions

• Replacement: If a product is found to have a manufacturing defect within the warranty period, we may offer a replacement at no additional cost.
  
• Repair: In cases where a replacement is not feasible, we will provide repair services to restore the product to its original condition.
  
• Refund: If neither repair nor replacement is possible, we may issue a full refund, subject to verification of the defect.
  

3. Warranty Exclusions

Not all issues are covered by our warranty. The following are not eligible for warranty claims:

• Improper Installation: Damage resulting from incorrect installation or failure to follow the manufacturer’s instructions.
  
• Normal Wear and Tear: Products that have been used extensively and show signs of normal wear.
  
• Accidental Damage: Any damage caused by accidents, misuse, or unauthorized modifications.
  
• Third-Party Repairs: Repairs or modifications performed by an unauthorized service provider will void the warranty.
  
• Electrical Components: Certain electrical components, once installed, are non-returnable and non-refundable.
  

4. How to Initiate a Warranty Claim

To ensure a smooth warranty claim process, please adhere to the following steps:

• Step 1: Contact Us: Reach out to our customer service department or call us at 08222 22022, and 06500 07821. Provide your order number, detailed description of the defect, and any supporting documentation or images.
  
• Step 2: Evaluation: Our technical team will review the information provided and assess whether the defect is covered under our warranty policy.
  
• Step 3: Resolution: Depending on the assessment, we will either arrange for a replacement, offer repair services, or process a refund. We may request that you send the defective product back to us for further examination.
  
• Step 4: Confirmation: Once the evaluation is complete, we will inform you of the outcome and the next steps.
  

5. Additional Provisions

5.1. Claims Processing Time

• Response Time: We aim to respond to warranty claims within 10 business days.
  
• Resolution Time: The time required to process and resolve a warranty claim may vary depending on the complexity of the issue.
  

5.2. Documentation and Proof

• Proof of Purchase: A valid receipt or order confirmation is required to initiate a warranty claim.
  
• Record Keeping: We maintain records of warranty claims to help improve our product quality and customer service.
  

5.3. Modifications to Warranty Terms

• Updates: ZGaya Auto Parts reserves the right to update or modify this Warranty Policy at any time. Any changes will be communicated on our website and will take effect from the date of publication.
  
• Notice: Customers are encouraged to review the Warranty Policy periodically to stay informed about any changes.
  

6. Limitation of Warranty

This warranty is the sole remedy available to you. In no event shall ZGaya Auto Parts be liable for any incidental or consequential damages arising from the use or inability to use the product, including loss of profit, business interruption, or any other commercial damages or losses.

7. Governing Law and Dispute Resolution

Any disputes arising from warranty claims will be governed by South African law. Both parties agree to resolve any disputes amicably before pursuing further legal remedies.

8. Contact Information

For further information or to initiate a warranty claim, please contact:

• Email: 
  
• Phone: 08222 22022, and 06500 07821
  
• Address: CK business centre, 2 Merriman Lusithi Avenue, Mbuqe Extension, Mthatha, 5099, South Africa
  

We are committed to ensuring your satisfaction with our products and look forward to providing the highest level of service in every interaction.