At ZGaya Auto Parts, customer satisfaction is our priority. Our Refund Policy is designed to provide clear guidelines on when and how you can receive a refund for your purchase, ensuring transparency and fairness.

1. Introduction

This Refund Policy outlines the circumstances under which refunds are granted and the procedures that must be followed. It applies to all products purchased from ZGaya Auto Parts, subject to the conditions set forth herein.

2. Eligibility for Refunds

2.1. Eligible Products

• Returned Items: Refunds are available for items returned within the stipulated return period and in compliance with our Return Policy.
  
• Defective Products: If a product is defective or not as described, you are eligible for a refund or store credit.
  
• Non-Eligible Items: Items that have been damaged through misuse, improper installation, or normal wear and tear are not eligible for refunds.
  

2.2. Return Criteria

• Time Frame: Refund requests must be made within 7 days of receiving your order.
  
• Condition: Items must be in unused condition, in their original packaging, and accompanied by proof of purchase.
  

3. Refund Process

3.1. Initiation of Refund

• Step 1: Contact our customer support team at [Insert Email] with your order details and the reason for the refund request.
  
• Step 2: Follow the instructions provided by our support team to return the product.
  
• Step 3: Once we receive the returned item, our team will inspect it to verify that it meets our refund criteria.
  

3.2. Processing the Refund

• Approval: Upon approval, the refund will be processed.
  
• Method: Refunds will be issued to the original payment method used during the purchase.
  
• Timeline: Please allow 7 to 14 business days for the refund to be credited back to your account after approval.
  

4. Partial Refunds and Deductions

In some cases, a partial refund may be issued:

• Condition Assessment: If the returned item is not in the expected condition, a deduction may be made to cover restocking or refurbishment costs.
  
• Notification: We will notify you of any deductions before processing the refund.
  

5. Disputes and Resolution

If there is any dispute regarding a refund:

• Contact Us: Please contact our customer support with detailed information.
  
• Resolution Process: We aim to resolve disputes amicably and in accordance with South African consumer protection laws.
  
• Mediation: In the event that a resolution cannot be reached, both parties agree to attempt mediation before pursuing further legal action.
  

6. Additional Considerations

6.1. Changes to the Refund Policy

• Updates: We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website.
  
• Customer Notification: Significant changes will be communicated to customers through our official channels.
  

6.2. Record Keeping

• Documentation: We maintain detailed records of refund requests and approvals to ensure transparency and continuous improvement in our services.
  

7. Contact Information

For any queries or concerns regarding refunds, please reach out to:

• Email: 
  
• Phone: 08222 22022, and 06500 07821
  
• Address: CK business centre, 2 Merriman Lusithi Avenue, Mbuqe Extension, Mthatha, 5099, South Africa
  

We are committed to resolving your concerns promptly and ensuring that your shopping experience with ZGaya Auto Parts is positive and hassle-free.