At ZGaya Auto Parts, we value your trust and are committed to protecting your privacy. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal data when you visit our website, engage with our services, or make a purchase. We encourage you to read this policy thoroughly so you understand our practices and your rights regarding your personal information.

1. Introduction and Purpose

Your privacy is of paramount importance to us. This Privacy Policy outlines:

• What types of personal data we collect;
• How we collect that data;
• Why we collect and use your data;
• The measures we take to secure your information;
• Your rights regarding your personal data; and
• How to contact us if you have any concerns.

We are dedicated to ensuring that your personal data is handled responsibly and in compliance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa.

2. Types of Data We Collect

To provide you with an optimal shopping experience, we collect several types of information, including:

2.1. Personal Identification Data

• Name: First and last names.
• Contact Information: Email address, telephone number, and other contact details.
• Address Information: Shipping and billing addresses for order fulfillment.

2.2. Financial Data

• Payment Information: Credit card numbers, bank account details, and billing information. We use secure, encrypted methods for processing payments.
• Transaction Records: Details of purchases, order history, and transaction dates.

2.3. Technical Data

• Device Information: Information about the devices you use to access our website, such as IP addresses, browser type, and operating system.
• Usage Data: Data on how you interact with our site, including pages viewed, links clicked, and time spent on our pages.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance your browsing experience and collect data on user activity.

2.4. Customer Preferences and Feedback

• Communication Preferences: Information on how you prefer to be contacted and what types of communications you want to receive.
• Feedback and Reviews: Comments, reviews, and suggestions provided by you regarding our products and services.

3. How We Collect Your Data

We collect data through various methods:

• Direct Interactions: When you fill out forms on our website, create an account, subscribe to newsletters, or contact our customer service.
• Automated Technologies: As you navigate our website, our servers automatically record usage and technical data using cookies and similar tracking tools.
• Third-Party Sources: In some instances, we may receive information about you from third parties, such as payment processors or marketing partners, in accordance with this policy.

4. How We Use Your Information

Your information is used for several purposes:

• Order Fulfillment: To process your orders, verify your identity, and arrange for delivery.
• Customer Service: To respond to queries, provide technical support, and resolve complaints.
• Marketing and Communication: With your consent, we may send you newsletters, special offers, and product updates.
• Site Improvement: To analyze website traffic and user behavior so we can improve our services and tailor our offerings.
• Security and Fraud Prevention: To detect and prevent fraudulent activities and protect our systems.
• Legal and Regulatory Compliance: To meet legal obligations and respond to lawful requests from public authorities.

5. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: With trusted partners who provide services on our behalf, such as payment processing, shipping, and data analytics. These partners are bound by confidentiality agreements and must adhere to our data protection standards.
• Legal Requirements: If required by law or in response to valid legal processes (e.g., court orders, subpoenas).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner, subject to similar privacy obligations.
• Consent: Where you have explicitly consented to the sharing of your data with specified third parties.

6. Data Security Measures

We employ robust security measures to protect your personal data:

• Encryption: All sensitive data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: We limit access to your data to authorized personnel only, ensuring that your information is handled with strict confidentiality.
• Regular Audits: Our systems are regularly reviewed and tested to identify and mitigate potential vulnerabilities.
• Data Backup: We maintain regular backups of your data to prevent loss and ensure continuity of service.

Despite these measures, no method of online data transmission or storage is entirely secure. We encourage you to take steps to protect your personal information, such as using strong passwords and logging out of your account after use.

7. Your Rights and Choices

You have the right to manage your personal data. This includes:

• Access: You may request access to the data we hold about you.
• Correction: If your data is inaccurate or incomplete, you have the right to request corrections.
• Deletion: Under certain circumstances, you may request the deletion of your personal data.
• Objection and Restriction: You have the right to object to or restrict the processing of your data in certain situations.
• Data Portability: You can request a copy of your personal data in a structured, commonly used format.
• Withdrawal of Consent: If you have provided consent for processing, you can withdraw that consent at any time, though this may affect our ability to provide certain services.

To exercise any of these rights, please contact us at [Insert Contact Information]. We will respond to your request within the time frame mandated by applicable law.

8. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience:

• Cookies: Small text files stored on your device that help us remember your preferences and improve site functionality.
• Web Beacons: Tiny graphics that monitor the effectiveness of our communications.
• Opt-Out Options: Most browsers allow you to manage cookie settings. Please refer to your browser’s help documentation to adjust your preferences.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those sites:

• External Links: We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites you visit.
• Integrated Services: Some third-party services on our site may collect data directly. We strive to work with partners who share our commitment to data protection.

10. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected:

• Order Processing: Retaining data for legal, accounting, and operational purposes.
• Marketing: Keeping your data for future communication, unless you opt out.
• Data Deletion: Once your data is no longer required, we will take reasonable steps to delete it securely.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time:

• Notice of Changes: We will post any changes on this page with an updated effective date.
• Review Period: We encourage you to review the policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: 
• Phone: 08222 22022, and 06500 07821
• Address: CK business centre, 2 Merriman Lusithi Avenue, Mbuqe Extension, Mthatha, 5099, South Africa
   

Thank you for trusting ZGaya Auto Parts with your personal information. We are committed to ensuring your privacy is respected and your data is secure.

This Privacy Policy is an integral part of our commitment to transparency and accountability in our relationship with our customers.