At ZGaya Auto Parts, we understand that timely delivery and a hassle-free return process are crucial to your shopping experience. Our Delivery & Return Policy is designed to ensure that your orders are processed and delivered efficiently while providing clear guidelines for returns when needed.

1. Delivery Information

1.1. Order Processing

• Processing Time: All orders are processed within 2 business days. Orders placed after our cutoff time or during weekends and public holidays will be processed on the next business day.
  
• Confirmation: You will receive an email confirmation with order details once your order is placed.
  

1.2. Shipping and Delivery

• Delivery Time: Our delivery times typically range from 0 to 3 days depending on your location. We work with trusted courier partners to ensure prompt delivery.
  
• Coverage: We deliver to all postal codes across South Africa, including urban centers and rural areas. Our logistics network ensures that even remote areas receive your order promptly.
  
• Public Holidays: We understand that your schedule is important, which is why we deliver on public holidays as well, ensuring minimal delays.
  
• Tracking: A tracking number is provided once your order is dispatched, allowing you to monitor its progress in real-time.
  

2. Return Policy

2.1. Eligibility for Returns

• Return Period: Returns must be initiated within 7 days of receiving your order. If more than 7 days have passed, we may be unable to accept your return.
  
• Condition of Items: To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase. Items that are damaged due to improper use or installation will not be eligible for a return.
  
• Non-Returnable Items: Some items, such as customized orders or certain electronic components, may be excluded from our return policy. These exclusions will be clearly stated on the product page.
  

2.2. How to Initiate a Return

• Contact Us: Begin the return process by contacting our support team. Provide your order number, reason for return, and any supporting details.
  
• Return Instructions: Our customer service team will guide you through the return process, including providing a return authorization if needed.
  
• Shipping the Return: Once authorized, you will be instructed on how to ship the product back to us. The return address will be provided during this process.
  
• Return Shipping Costs: Unless the product is defective, the customer is responsible for return shipping costs.
  

3. Handling and Inspection

Upon receiving a returned item:

• Inspection: Our team will inspect the product to ensure it meets our return criteria. This process may take up to 5 business days.
  
• Notification: You will be notified via email about the status of your return and whether it has been approved.
  

4. Cancellation of Orders

4.1. Order Cancellation

• Before Dispatch: If you wish to cancel your order, please contact us as soon as possible. Orders that have not yet been processed or dispatched can be canceled.
  
• After Dispatch: Once an order is dispatched, cancellation may not be possible, and you will need to follow our return procedures.
  

4.2. Refund for Cancellations

• Refund Process: If an order is canceled before shipment, a refund will be issued in accordance with our Refund Policy.
  
• Processing Time: Refunds for canceled orders will be processed within 7 to 14 business days.
  

5. Customer Support and Queries

We strive to provide exceptional customer support:

• Assistance: For any issues regarding delivery or returns, please contact our support team or call 08222 22022, and 06500 07821.
  
• Follow-Up: Our team is committed to resolving any concerns swiftly and ensuring you have a positive shopping experience.
  

6. Amendments to the Policy

ZGaya Auto Parts reserves the right to update or modify this Delivery & Return Policy at any time:

• Notification: Changes will be posted on our website and will take effect immediately upon publication.
  
• Review: We encourage you to review this policy periodically for updates.
  

7. Contact Information

For additional questions or further assistance with delivery and returns, please reach out to us:

• Email: 
  
• Phone: 08222 22022, and 06500 07821
  
• Address: CK business centre, 2 Merriman Lusithi Avenue, Mbuqe Extension, Mthatha, 5099, South Africa
  

We value your satisfaction and are dedicated to ensuring that every delivery is prompt and every return process is hassle-free.